Privacy Policy
Your privacy is important to us. This Privacy Policy explains how Quarkie collects, uses, and protects your personal information in compliance with the Privacy Act 1988 (Cth).
Information We Collect
When you visit our site, place an order, or subscribe to our newsletter, we may collect the following information:
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Name
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Contact details (Email address, phone number)
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Billing and Shipping address
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Payment information (processed securely through our payment gateways, e.g., Stripe, PayPal. We do not store full credit card details on our servers).
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Interaction data (e.g., how you navigate our website, IP address, browser type).
How We Use Your Information
We use your information for the following purposes:
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To process and fulfill your orders (including sending order confirmations and shipping updates).
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To provide customer support.
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To improve our website and product offerings.
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To send promotional emails about new products, special offers, or other information which we think you may find interesting (only if you have opted in).
Cookies and Advertising (Meta/Facebook Pixel)
Our website uses “cookies” and similar tracking technologies (including the Meta/Facebook Pixel and Google Analytics) to analyse website traffic and help us deliver targeted advertising on social media platforms. By using our website, you consent to the use of these tracking technologies. You can opt out of targeted advertising through your browser settings or directly via your Facebook/Meta ad preferences.
Data Sharing
We do not sell your personal data. We only share it with trusted third parties essential to our business operations, such as:
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Shipping providers (e.g., Australia Post) to deliver your order.
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Payment gateways to process transactions.
Data Retention
When you place an order through our website, we will maintain your Order Information for our records unless and until you ask us to delete this information, subject to our legal and tax obligations.
Your Rights
If you are an Australian resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact information below.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@quarkie.com.au